Tapestry Store Supervisor
- Location
- MilpitasCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 22, 2026
About Tapestry
Kate Spade New York is a globally recognised lifestyle brand within the Tapestry portfolio, celebrated for its colorful, optimistic design language across handbags, ready-to-wear, accessories, and home. As part of Tapestry, the brand operates within a global house of fashion maisons that emphasise creativity, inclusivity, and community-focused client experiences.
Kate Spade New York Supervisor I — full-time store supervisor based in Milpitas, CA (Great Mall) driving sales, clienteling and store operations.
Role & Responsibilities
- Drive personal sales and lead the team to meet or exceed store sales targets and KPIs through data analysis and implementation of best practices.
- Build and sustain client relationships through proactive outreach, VIP retention initiatives, and exemplary after-sales service.
- Model and embed kate spade service behaviours on the sales floor—greet, engage, and discover client needs to elevate conversion and loyalty.
- Coach, mentor, and develop floor staff; support recruitment, onboarding, performance feedback, and career development conversations.
- Perform and supervise opening/closing procedures including cash handling, bank deposits, register operations, and facility security (key-holding).
- Ensure inventory integrity by accurately processing POS transactions and inventory functions (receiving, transfers, shipments, repairs, damages) and maintaining an organised stockroom.
- Lead omni-channel and virtual selling initiatives including live-stream shopping and digital client engagement.
- Promote brand-safe social media engagement and lead customer data capture to grow loyalty and repeat purchases.
- Foster an inclusive, equitable team culture aligned with company diversity and people-management competencies.
Qualifications
- Minimum 2 years of retail service experience in a management or floor leadership role; luxury or premium retail experience preferred.
- Strong written and verbal communication skills with the ability to multi-task, prioritise, and provide clear, actionable feedback.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Demonstrable social media literacy and awareness of platform trends.
- Comfort and experience with omni-channel/virtual selling tools, clienteling systems, and POS operations.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift regularly up to 25 lbs (occasionally up to 50 lbs).
Skills
Experience
At least 2+ years in a retail leadership or floor supervisory capacity; prior experience in luxury or premium retail is strongly preferred. A combination of relevant education and demonstrable retail experience will be considered.
Education
High school diploma or equivalent required; associate degree or retail management certification preferred.
Workplace
The successful candidate will be located in Milpitas, California, USA, with easy access to San Jose.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Kate Spade New York emphasises optimistic, creative design and a playful brand spirit, operating within Tapestry's wider portfolio that values inclusivity and diversity. The workplace prioritises collaborative teamwork, customer-centric service, and opportunities for people development within a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Floor Supervisor», «Assistant Store Manager», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.