Tapestry Store Supervisor
- Location
- Castle RockColoradoUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Tapestry
Kate Spade New York is a globally recognised lifestyle fashion brand celebrated for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. The brand operates within the Tapestry portfolio, a global house of fashion houses, and emphasizes creativity, accessible luxury and inclusive communities of customers and employees.
Kate Spade New York in Castle Rock, CO is hiring a Store Supervisor to lead sales, clienteling and store operations.
Role & Responsibilities
- Lead and model exceptional customer service and sales behaviours on the sales floor to achieve individual and store KPI targets.
- Coach, develop and motivate the sales team through regular feedback, performance discussions and role-modelling of brand service standards.
- Drive client development via proactive outreach, VIP retention strategies and accurate customer data capture to grow loyalty and repeat business.
- Manage day‑to‑day store operations including opening/closing procedures, cash handling, bank deposits, register operations and key‑holding responsibilities.
- Oversee inventory accuracy and stockroom organisation: receiving, transfers, shipments, repairs and damage processing to maintain stock integrity.
- Activate omni‑channel and virtual selling initiatives, support live‑stream or virtual appointments, and ensure brand‑safe social media engagement.
- Support recruitment and onboarding, provide input on staffing needs and act as an advocate for team development and inclusivity.
Qualifications
- Minimum 2+ years of experience in a retail service environment in a management or floor leadership capacity; luxury or premium retail experience preferred.
- Strong written and verbal communication skills with the ability to engage confidently with customers and staff.
- Proficiency in Microsoft Excel, Word, PowerPoint and Outlook; comfortable with POS, clienteling systems and omni‑channel/virtual selling tools.
- Social media literacy and awareness of platform trends to support brand engagement initiatives.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; capable of regular lifting up to 25 lbs (occasional up to 50 lbs).
Skills
Experience
At least two years in a retail supervisory or floor leadership role; experience in luxury or premium retail environments is preferred. A combination of relevant education and comparable experience will be considered.
Education
High school diploma or equivalent; additional retail management or hospitality coursework preferred. Combination of education and relevant experience will be considered.
Workplace
This position is based in Castle Rock, Colorado, USA, within easy reach of Denver.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
The workplace reflects Kate Spade New York’s playful, optimistic brand DNA and operates within Tapestry’s broader commitment to inclusion and equity. The retail environment values creativity, customer focus and collaborative team development, with an emphasis on measurable results and people‑centred leadership.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Sales Floor Supervisor», «Client Experience Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.