Tapestry Store Sales Consultant

About Tapestry

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear rooted in New York City, and is part of the Tapestry portfolio of global lifestyle brands. The brand emphasizes craftsmanship, contemporary design and accessible luxury while operating within Tapestry’s broader commitment to inclusion and talent development.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service.
• Deliver personalised styling and product guidance to build enduring client relationships and brand loyalty.
• Drive individual and store sales through cross-selling, upselling and tailored recommendations to meet KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans and proactively source new customers through outreach and follow-up.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and maintain POS accuracy.
• Support inventory activities including receiving shipments, replenishment, stockroom management and inventory cycles.
• Maintain floor and stockroom standards—visual merchandising, cleanliness, organization—and follow asset protection procedures.
• Work collaboratively with teammates, assist across functional areas and participate in brand initiatives and training.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales targets and work in a fast-paced, KPI-driven retail environment.
• Experience operating POS systems and basic computer proficiency (iPad/laptop); comfortable using mobile POS and walkie-talkie.
• Strong English language proficiency required.
• Social-media savvy and familiarity with live-stream shopping or video demos is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least 1 year of customer-facing sales experience; prior luxury retail or brand boutique experience is preferred. Demonstrated track record of achieving sales targets and executing omni-channel clienteling.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, client-centric culture rooted in New York heritage and contemporary design. As part of Tapestry, the brand emphasises inclusivity, professional development and collaboration across a global network of lifestyle maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.