Tapestry Store Operations Manager
About Tapestry
Tapestry is a global house of modern luxury lifestyle brands, including Coach, Kate Spade and Stuart Weitzman. The company combines heritage craftsmanship with a digitally enabled retail footprint and a strong emphasis on brand storytelling, customer experience and talent development across wholesale and direct-to-consumer channels.
Tapestry seeks a Manager, Store Operations in New York, NY to lead retail operations, staff development and sales performance.
Role & Responsibilities
- Lead day-to-day store operations to ensure seamless customer service, brand presentation and adherence to operating procedures.
- Drive sales performance and KPIs through tactical execution, coaching and real-time performance management.
- Recruit, develop and retain retail talent; deliver ongoing training, performance reviews and succession planning.
- Oversee inventory control, stock replenishment, visual merchandising standards and floor moves to maximize sell-through.
- Manage cash handling, store loss-prevention programs and compliance with corporate governance and safety policies.
- Create staffing schedules, control labor costs and collaborate with HR on payroll and timekeeping processes.
- Execute clienteling and CRM initiatives to build long-term customer relationships and increase repeat business.
- Partner with district/regional leadership and cross-functional teams (merchandising, digital, logistics) to implement promotional and operational initiatives.
Qualifications
- Proven leadership in a retail environment with a strong record of developing teams and driving sales.
- Demonstrable commercial acumen; ability to interpret sales reports and translate data into actionable plans.
- Excellent interpersonal and communication skills, with a customer-first mindset.
- Strong organizational skills and attention to detail in inventory, merchandising and compliance tasks.
- Flexibility to work retail hours including evenings, weekends and holidays as required.
Skills
Experience
Typically 3–5 years of progressive retail management experience, preferably within luxury or premium fashion, with a track record of leading teams (often 10–30 staff) and delivering consistent sales growth and service excellence.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Tapestry cultivates a customer-centric, design-led culture that values craftsmanship, creativity and commercial rigor. Employees are expected to balance high standards of brand presentation with collaborative problem-solving and a commitment to professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Lead», «Retail Store Manager (Operations)», «Operations Manager — Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.