Tapestry Store Manager

About Tapestry

Coach is a global leather goods and lifestyle house headquartered in New York and part of the Tapestry portfolio. Known for refined craftsmanship and contemporary design under Creative Director Stuart Vevers, the brand combines heritage leatherwork with modern brand storytelling across wholesale, retail and digital channels.

Role & Responsibilities

• Lead store performance to achieve sales, profitability and productivity targets across all channels.
• Develop and execute local business plans responsive to customer behaviour and market trends.
• Drive a service-first culture through personalised clienteling and exemplary customer experience.
• Recruit, onboard, coach and retain a diverse, high-performing team; set clear objectives and deliver regular feedback.
• Manage day-to-day store operations including inventory control, payroll, scheduling and loss prevention.
• Ensure visual merchandising and store presentation strictly adhere to brand standards.
• Resolve customer concerns with urgency and professionalism to protect brand reputation.
• Collaborate with regional and corporate partners to align on initiatives and share best practices.
• Represent the brand in the local community and maintain strong vendor and stakeholder relationships.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion experience preferred.
• Proven ability to build, coach and retain motivated teams with a focus on development and engagement.
• Demonstrable business acumen with a track record of meeting sales and operational targets.
• Exceptional interpersonal and communication skills; ability to foster trust and clarity.
• Proficiency with Microsoft Office and familiarity with retail systems (labor management, inventory and sales reporting).
• Knowledge of fashion trends and competitive landscape; interest in digital engagement and social media.
• Capacity to operate effectively in a fast-paced, high-traffic retail environment and work flexible hours including weekends and public holidays.

Skills

Experience

1–6 years of supervisory or managerial experience in retail or customer-facing services; experience in luxury or fashion retail is advantageous. A combination of relevant education and demonstrable on-the-job success will be considered.

Education

High school diploma or equivalent required; tertiary qualification in business, retail management or fashion preferred.

Workplace

Culture

Coach cultivates an inclusive, collaborative environment that emphasises personal development, creativity and service excellence. As part of the Tapestry family, the brand prioritises diversity and community engagement while encouraging entrepreneurial thinking at store level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.