Tapestry Store Leader
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $30–44.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 27, 2026
About %s
Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic across handbags, ready-to-wear, accessories, footwear and home décor. The label is part of the Tapestry portfolio, a global house of fashion brands, and operates within a fast-moving, design-led retail environment that emphasizes brand storytelling and elevated client experiences.
Kate Spade New York seeks a Store Leader in Kittery, Maine to lead store operations, clienteling and team development at Kittery Premium Outlets.
Role & Responsibilities
- Lead day-to-day store operations to maximize sales productivity and profitability while maintaining brand service standards.
- Recruit, onboard, develop and retain a high-performing retail team; provide ongoing coaching, performance management and career development.
- Drive clienteling and omni-channel strategies (CRM usage, proactive outreach, virtual appointments, ship-from-store, BOPIS) to grow conversion, AOV and UPT.
- Own financial performance: forecast, plan and deliver against sales and productivity goals using selling reports and data-driven action plans.
- Ensure consistent execution of visual merchandising and brand storytelling through displays, windows and store maintenance.
- Oversee operational compliance including opening/closing routines, cash handling, bank deposits, scheduling, payroll and loss prevention.
- Resolve customer issues promptly, capture customer feedback and share product insights with cross-functional partners.
- Utilize Microsoft Office and CRM systems for reporting, communication and operational tasks; support social and live/virtual selling initiatives.
Qualifications
- Minimum 3+ years of store leadership in retail or service; luxury or premium retail experience preferred.
- Proven record of sales leadership, coaching, stakeholder management and data-driven decision-making.
- Strong communication skills, conflict mediation capability, time management and interpersonal savvy.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
- Social media literacy and understanding of live/virtual selling trends.
- Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and perform physical stockroom/sales floor tasks.
- Strong English language proficiency.
Skills
Experience
At least three years of store leadership experience in retail or service environments; direct experience in luxury or premium retail is preferred.
Education
High school diploma or equivalent; a combination of relevant education and demonstrable retail leadership experience will be considered.
Workplace
This position is based in Kittery, Maine, USA, within easy reach of Boston.
Compensation
The base compensation for this position ranges from USD 30 to USD 44.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Kate Spade New York fosters an optimistic, creative and customer-centric culture that celebrates authenticity and inclusivity. The brand emphasizes people development, diversity and collaborative cross-functional work in a fast-paced retail setting.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Boutique Manager», «Retail Store Leader», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.