Tapestry Store Leader

About Tapestry

Kate Spade New York is a global lifestyle brand known for colorful, optimistic design across handbags, ready-to-wear, jewelry, footwear and home décor. The house is part of the Tapestry portfolio, a global collection of fashion brands that emphasizes creativity, inclusivity and commercial rigor.

Role & Responsibilities

• Model and coach kate spade new york service behaviors and selling standards to ensure a premium, consistent client experience.
• Drive clienteling and omnichannel strategies—ensure CRM/client book usage, proactive outreach, virtual appointments, ship-from-store and BOPIS execution to hit KPIs (conversion, AOV, UPT).
• Recruit, onboard, train and develop a high-performing, diverse team; conduct regular performance conversations and implement development plans.
• Own store financial performance: forecast, plan and deliver against sales and productivity targets using selling reports and trend analysis.
• Collaborate with visual, operations, HR, merchandising and marketing partners to execute commercial and brand strategies.
• Ensure brand-right visual merchandising, store presentation and maintenance of display/window storytelling.
• Oversee operational procedures including opening/closing, cash handling, bank deposits, scheduling and payroll within budget.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping and receiving; enforce loss prevention and safety policies.
• Leverage Microsoft Office and CRM systems for reporting, communications and operational tasks; adopt social and live/virtual selling where appropriate.
• Resolve customer issues promptly, capture customer feedback and share product insights with leadership to inform assortment and experience decisions.

Qualifications

• Minimum 3 years of store leadership experience in retail or related service; luxury or premium retail experience preferred.
• Proven track record in sales leadership, coaching, talent development and stakeholder management.
• Demonstrated ability to analyze sales reports and make data-driven decisions to improve performance.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and familiarity with CRM/clienteling tools.
• Social media literacy and understanding of live/virtual selling trends.
• Strong communication, conflict resolution, time management skills and customer service orientation.
• Ability to work a flexible retail schedule including nights, weekends, holidays and peak seasons.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks in a retail environment.

Skills

Experience

At least 3 years of store leadership experience in retail or service environments; demonstrated success in driving sales and developing talent. Luxury or premium retail background preferred.

Education

High school diploma or equivalent required; post-secondary education (associate or bachelor’s degree) preferred but not required—combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 30 to USD 44.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Kate Spade New York promotes a creative, optimistic and inclusive workplace that encourages authenticity and community. As part of Tapestry, the brand emphasizes diversity, equity and development, and expects people managers to build high-performing, collaborative teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.