Tapestry Stockroom Associate

About Tapestry

Coach is a global New York–born fashion house known for leather goods and modern luxury ready-to-wear. The brand is part of Tapestry, Inc., a global house of accessible luxury brands that emphasizes creativity, inclusivity and commercial innovation across its retail and wholesale operations.

Role & Responsibilities

• Welcome clients at the sales floor and cash wrap with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS and Mobile POS accurately; maintain cash wrap organisation and handle cash/media in strict compliance with company policy.
• Receive, process and organise shipments and transfers; report inventory discrepancies and maintain a clean, efficient stockroom.
• Manage stock levels, replenish the sales floor, and execute basic visual merchandising updates and planogram adjustments.
• Support sales floor activities by responding to customer requests, suggesting add-on products and promoting gift cards where appropriate.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards across sales and back-of-house areas.
• Perform routine physical tasks including lifting (regularly up to 25 lbs, occasionally up to 50 lbs), bending, climbing and manoeuvring within the sales floor and stockroom.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom or sales); luxury retail experience preferred.
• Working knowledge of current fashion trends and local competitive landscape.
• Familiarity with cash register systems and Mobile POS workflows; basic computer proficiency (iPad, laptop, internet).
• Ability to operate store communication equipment such as walkie talkies and to read price and product release sheets.
• Strong attention to detail, organisational capability and ability to multi-task in a fast-paced retail environment.
• Excellent verbal communication and customer service skills; strong English proficiency.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.

Skills

Experience

At least 1 year of previous retail experience in cashiering, stockroom operations or sales; experience in a luxury retail environment is preferred.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family, which prizes creativity, inclusivity and a collaborative retail culture. The workplace emphasises customer-centric service, entrepreneurial thinking and continuous learning, with clear competency expectations for both individual contributors and managers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.