Tapestry Senior Technical Analyst, Retail

Location
Seniority Senior
Posted Apr 1, 2026
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Tapestry seeks a Senior Technical Analyst, Retail in New York, NY — lead retail systems integrations and omnichannel solutions for Coach, Kate Spade and Stuart Weitzman.

Overview

Tapestry is a global house of modern luxury lifestyle brands, including Coach, Kate Spade and Stuart Weitzman, operating within the publicly listed Tapestry, Inc. group. The company blends heritage craftsmanship with data-driven retailing and omnichannel innovation; as an employer it offers cross‑brand commercial scale, design-led product focus and opportunities to work at the intersection of retail, technology and brand marketing.

Role & Responsibilities

  • Serve as the primary technical liaison between retail business stakeholders (store operations, merchandising, POS support) and engineering teams to define, scope and deliver system enhancements.
  • Design, document and implement integrations across POS, inventory, ERP and omnichannel commerce platforms, ensuring data integrity and operational resilience.
  • Troubleshoot production incidents, perform root-cause analysis and drive remediation with vendors and internal teams to minimise store disruption.
  • Lead requirements gathering, technical specifications, test plans and UAT for retail system releases and store rollouts.
  • Coordinate change management and end-user training for stores and regional support centres; produce clear technical and operational documentation.
  • Manage third‑party vendor relationships for retail applications, including prioritisation, SLA governance and release coordination.
  • Analyse retail data flows and system performance to identify automation opportunities, process improvements and scalability constraints.

Qualifications

  • Bachelor's degree in Computer Science, Information Systems or a related field, or equivalent professional experience.
  • Minimum 5 years' experience in IT roles supporting retail or consumer-facing operations; demonstrable experience with POS and omnichannel systems.
  • Proven experience specifying and integrating systems via RESTful APIs, middleware/ETL and batch interfaces.
  • Strong stakeholder management and written communication skills; able to translate technical detail into business impact.
  • Experience with Agile delivery methodologies and working in cross-functional squads.

Skills

POS systems Omnichannel commerce platforms SQL REST APIs JSON XML ETL processes System integration and middleware JIRA Confluence UAT and test-plan development Vendor management Retail inventory and merchandise systems

Experience

Five or more years of progressive IT experience supporting retail or consumer-facing organisations, with hands-on responsibility for POS, inventory/ERP integrations and production incident resolution; prior involvement in store rollouts and omnichannel projects is expected.

Education

Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent professional experience.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.573 open roles in New York, including 15 posted recently. The broader New York area accounts for 1.705 active listings on Cerulean, 22 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.

Culture

Tapestry cultivates a design-forward, commercially oriented culture that values craftsmanship, inclusivity and cross-brand collaboration. Teams operate with a fast-paced, retail-driven urgency while emphasising mentorship, creative problem-solving and global exposure across premium lifestyle brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Systems Analyst (Senior)», «Senior Retail IT Analyst», «Retail Solutions Analyst», «Omnichannel Systems Analyst», «Retail Technical Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.