Tapestry Senior Store Leader

About Tapestry

Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic and signature handbags, ready-to-wear, jewelry, footwear and home collections. The brand operates within the Tapestry portfolio, a multi-brand global house that emphasizes innovation, inclusivity and consumer-focused retail experiences.

Role & Responsibilities

• Lead client development and retention by modeling proactive outreach, managing personal business trade and ensuring associates routinely leverage their client books.
• Design and implement initiatives to drive repeat business and attract new customers; conduct monthly client book reviews and enforce clienteling standards and thank-you note policy.
• Coach and develop the sales team through structured sales training, consistent in-store coaching and performance feedback to maximize customer service and conversion.
• Hire, onboard and motivate a qualified sales team; assign accountabilities and provide targeted development for assistant managers and supervisors.
• Drive store financial performance by monitoring key metrics and reacting to selling trends to achieve sales and profitability targets.
• Ensure brand presentation by implementing visual merchandising directives and maintaining store aesthetic and merchandising standards.
• Oversee daily store operations including opening/closing procedures, cash handling, bank deposits, scheduling and payroll budget management.
• Manage inventory integrity: supervise markdowns, transfers, damages, receiving and shipping processes and maintain accurate stock records.
• Maintain full compliance with loss prevention policies and procedures and conduct regular store meetings to ensure consistent team communication.
• Gather and communicate customer feedback and product quality issues to district leadership to inform assortment and service improvements.

Qualifications

• Minimum 3 years management experience in luxury goods or a comparable retail environment.
• Prior experience within luxury goods is preferred.
• Proven ability to develop sales through clienteling and proactive outreach.
• Strong leadership and interpersonal skills with experience delivering performance reviews and developing direct reports.
• Analytical capability to interpret selling reports, identify trends and implement corrective actions.
• Comfortable making decisions and mediating conflict within a team environment.
• Proficient with Windows-based software, specifically Excel, Word and Outlook.
• Available to work a retail schedule including evenings and weekends; able to stand for prolonged periods, climb ladders and lift up to 50 lbs occasionally.

Skills

Experience

Minimum three years of retail management experience, preferably within luxury goods or a comparable high-end retail environment.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Kate Spade New York fosters a team-oriented, customer-centric retail culture grounded in creativity and optimism. As part of the Tapestry family, the brand emphasizes inclusivity, professional development and community engagement within its store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.