Tapestry Senior Sales Associate

About Tapestry

Coach is a global American fashion house best known for luxury leather goods and lifestyle accessories and is part of the Tapestry portfolio. As a maison within Tapestry, Coach combines craftsmanship-led product, creative vision, and an emphasis on inclusive brand storytelling. The employer offers structured learning and mobility opportunities across the group and promotes equity, inclusion and employee resource networks.

Role & Responsibilities

• Deliver the Coach Experience by meeting or exceeding individual sales and productivity targets on the sales floor.
• Act as a brand ambassador, modelling company sales behaviours including omni-channel selling and virtual selling services.
• Support simultaneous customer engagements while consistently anticipating and fulfilling client needs.
• Drive client acquisition and retention through active clienteling and Customer Data Acquisition for marketing and loyalty communications.
• Contribute to a positive team culture, encouraging colleagues to meet performance standards and supporting store initiatives.
• Champion company programmes and uphold professional ethics and brand standards across interactions.

Qualifications

• Previous management or supervisory experience in a luxury retail/service environment preferred; a combination of education and relevant experience will be considered.
• Demonstrable knowledge of current fashion trends and competitor activity in the marketplace.
• Operational proficiency with POS systems and mobile selling devices (iPad/laptop, Mobile POS); comfortable using walkie-talkies and reading price/release sheets.
• Proven ability to communicate effectively in English, orally and in writing (strong English language proficiency required for EU roles).
• Capacity to work a flexible schedule including evenings, weekends and public holidays.
• Familiarity with social media trends and eagerness to participate in live stream shopping, short-form social videos and social selling activities.

Skills

Experience

Preferably several years of retail experience within luxury or premium brands; prior supervisory or management exposure in a store environment is an advantage. Candidates with a blend of formal retail training and practical selling experience will be considered.

Education

High school diploma or equivalent; vocational training or certification in retail, sales, or luxury customer service is advantageous.

Workplace

Benefits

Internal mobility and career progression; learning & development via Ambassador Programme; 1 paid volunteering day per year and global volunteering opportunities; employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme; regular social events; inclusive working environment.

Culture

The employer emphasizes an inclusive, diverse and collaborative workplace rooted in creative expression and customer focus. Employees are encouraged to develop through structured training, internal mobility and participation in regional inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.