Tapestry Senior Manager, Global IT Service Management & Delivery
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $145,000–155,000/year
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Tapestry, Inc. seeks Senior Manager, Global IT Service Management & Delivery in New York. Lead enterprise IT operations across global brands Coach and Kate Spade.
Role & Responsibilities
- Lead and oversee global IT service management operations and delivery across all organizational levels and geographies
- Develop and execute strategic IT service management frameworks aligned with corporate objectives and industry standards
- Drive adoption of IT service management best practices and emerging technologies to enhance operational efficiency
- Build and mentor high-performing teams while cultivating a culture of accountability, creativity, and continuous improvement
- Establish measurable service level agreements (SLAs) and performance metrics; monitor, report on, and optimize delivery against targets
- Collaborate cross-functionally with business units and stakeholders to align IT services with organizational needs and strategic priorities
- Manage IT service budgets and resource allocation to maximize value and support business growth
Qualifications
- Extensive experience in IT service management, IT operations, or related disciplines within large, complex, global organizations
- Proven track record of leading and scaling IT service delivery teams in a matrix or multi-regional environment
- Strong understanding of IT service management frameworks (ITIL, ISO/IEC 20000) and their practical application
- Demonstrated ability to balance operational excellence with strategic innovation and business acumen
- Experience with IT service management tools and platforms
- Exceptional leadership, communication, and interpersonal skills with the ability to influence at all organizational levels
Skills
Experience
Minimum 10 years of progressive experience in IT service management, IT operations management, or comparable roles within large, multinational organizations. Demonstrated success leading global IT service delivery initiatives and managing complex, geographically distributed teams.
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. MBA or advanced management certification highly preferred.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 145,000 to USD 155,000 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Service Delivery Manager», «Global IT Operations Manager», «IT Service Management Director», «IT Service Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.