Tapestry Senior Analyst, End-User Computing
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- Full-Time
- Seniority
- Senior
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- IT & Technology Systems
- Posted
- Jul 23, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Tapestry seeks a Senior Analyst, End-User Computing in Dongguan, China to manage enterprise endpoint management, Microsoft 365 support, and IT service delivery.
Role & Responsibilities
- Provide advanced support and administration for desktops, laptops, mobile devices, virtual desktops, and workplace technologies across the enterprise
- Manage incident, request, and escalation resolution for complex end-user technology issues; monitor service performance against established SLAs and KPIs
- Analyze recurring issues and implement permanent corrective actions to improve service quality and operational efficiency
- Administer enterprise endpoint management platforms including Microsoft Intune, MECM, Autopilot, and JAMF
- Manage device lifecycle processes including provisioning, deployment, patching, upgrades, inventory management, and retirement
- Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications
- Manage meeting room technologies, Teams Rooms, conferencing platforms, and collaboration tools
- Support employee onboarding, offboarding, and technology readiness activities; drive adoption of workplace technologies and AI-powered productivity tools
- Adhere to ITIL-based service management processes; develop and maintain technical documentation and knowledge articles
- Ensure compliance with corporate security policies and regulatory requirements; support endpoint security initiatives including vulnerability remediation and patch management
- Lead or support implementation projects involving endpoint management, collaboration tools, and user experience improvements
- Collaborate with global and regional IT teams on standardization efforts and emerging technology evaluation
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline (or equivalent combination of education and relevant experience)
- Minimum 5–7 years of experience supporting enterprise End User Computing environments
- Demonstrated experience administering Windows and macOS environments in large organizations
- Proven experience supporting Microsoft 365 and collaboration platforms
- Experience with endpoint management, software deployment, and device lifecycle management
- Experience working within ITIL-based service delivery environments
- Experience participating in enterprise technology projects and deployments
- Retail, corporate office, or global enterprise support experience preferred
Skills
Experience
Minimum 5–7 years of experience supporting enterprise End User Computing environments, with demonstrated proficiency administering Windows and macOS systems in large-scale organizations. Candidates should possess practical experience supporting Microsoft 365 and collaboration platforms, implementing endpoint management solutions, overseeing software deployment and device lifecycle management, and working within ITIL-aligned service delivery frameworks. Participation in enterprise technology projects and familiarity with retail, corporate office, or global enterprise support environments are highly valued.
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline. Equivalent combination of education and substantial relevant experience will be considered.
Workplace
This position is based in Dongguan, Guangdong, China, within easy reach of Guangzhou.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Systems Analyst», «Senior IT Support Analyst», «Endpoint Management Specialist», «Desktop Operations Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.