Tapestry Sales Support Specialist
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 18, 2026
About Tapestry
Coach is a global luxury fashion house known for its leather goods and accessories and is part of the Tapestry portfolio of brands. The brand combines New York–rooted design sensibility with an emphasis on craftsmanship and contemporary product storytelling. As a member of Tapestry, Coach benefits from group-wide resources and a stated commitment to inclusion and talent development.
Coach — Sales Support Associate in Austin, Texas. Part-time retail role at The Domain supporting POS, inventory, merchandising and customer service.
Role & Responsibilities
- Greet and engage clients with warmth and professionalism; anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
- Operate POS systems accurately, maintain cash wrap organization, and perform cash/media handling in compliance with company policy.
- Receive, process, reconcile and organize incoming shipments and transfers; report discrepancies and maintain stockroom cleanliness and order.
- Manage inventory levels, replenish the sales floor, and execute visual merchandising updates according to brand standards.
- Promote add-on products and gift cards; capture customer information where permitted and support local social media engagement as a brand ambassador.
- Support sales floor activities and respond to customer requests; partner with colleagues and management to meet store objectives.
- Maintain housekeeping standards and adhere to loss prevention and safety guidelines; perform physical tasks including regular lifting up to 25 lbs (occasionally to 50 lbs).
Qualifications
- Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; a combination of education and experience will be considered.
- Current knowledge of fashion trends and competitor activity in the marketplace.
- Familiarity with cash register systems and Mobile POS; ability to use iPad, laptop and internet-based tools; comfortable using walkie talkie and reading price/product release sheets.
- Strong attention to detail, organizational aptitude and ability to multitask in a high‑traffic retail environment.
- Excellent verbal communication and customer service skills; strong English language proficiency.
- Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least 1 year of prior retail experience (cashiering, stock or sales), with preference for candidates who have worked in luxury or premium retail settings.
Education
High school diploma or equivalent; combination of education and experience will be considered.
Workplace
The successful candidate will be located in Austin, Texas, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes craft, creativity and a customer‑first mindset rooted in its New York heritage. As part of Tapestry, the brand promotes an inclusive workplace, values direct feedback and development, and encourages agility and teamwork across stores and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Store Support Associate», «Client Services Associate», «Retail Cashier & Stock Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.