Tapestry Sales Support Associate (Temporary, Part‑Time)

About Tapestry

Coach is a New York–born luxury fashion house recognised for leather goods, accessories and ready‑to‑wear. The brand operates globally as part of the Tapestry portfolio, a multi‑brand luxury group. Coach combines a heritage craft ethos with contemporary creative direction and a commercial retail footprint across department stores, premium malls and standalone boutiques.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and provide personalised assistance to drive service excellence.
• Operate the POS accurately, manage the cash wrap, and handle cash/media in strict compliance with company policy and loss‑prevention procedures.
• Receive, process and organise incoming shipments and inter‑store transfers; report inventory discrepancies and maintain stockroom order.
• Replenish sales floor inventory, execute visual merchandising updates and ensure product presentation meets brand standards.
• Recommend add‑on products, promote gift cards and capture customer information where permitted to support CRM and sales goals.
• Support sales floor activities, respond to customer requests confidently, and collaborate with management and the retail team as needed.
• Maintain housekeeping standards on the sales floor and in the stockroom; perform occasional heavy lifting (regularly 25 lbs, up to 50 lbs).
• Act as a local brand ambassador; support in‑market visibility and social media engagement when required.
• Work a flexible schedule including nights, weekends, peak retail seasons and public holidays to meet business needs.

Qualifications

• Minimum 1 year of retail experience (cashiering, stockroom or sales), preferably within a premium or luxury retail environment; equivalent combinations of education and experience considered.
• Working knowledge of contemporary fashion trends and competitive retail landscape.
• Proficiency with cash register systems, Mobile POS and basic computer operations (iPad, laptop, internet).
• Strong attention to detail, organisational aptitude and the ability to multitask in a high‑volume environment.
• Excellent verbal communication and customer service skills; strong English proficiency.
• Ability to perform physical tasks required by the role (lift up to 50 lbs, climb, bend, kneel, and manoeuvre on the sales floor).

Skills

Experience

At least one year of prior retail experience, preferably including cashier or stockroom responsibilities within a premium or luxury retail setting.

Education

High school diploma or equivalent preferred; additional retail, merchandising or customer‑service coursework is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer‑centric retail culture rooted in New York heritage and contemporary design. As part of Tapestry, the brand emphasises inclusivity, development and collaborative teamwork across store and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.