Tapestry Sales Support Associate

About Tapestry

Coach is a global fashion house rooted in New York City and known for its leather goods, accessories and ready-to-wear. The brand operates within the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and commercial innovation. Coach combines design-led storytelling with a customer-focused retail model and maintains a prominent presence in premium malls and luxury retail locations worldwide.

Role & Responsibilities

• Greet clients with warmth and professionalism, anticipate needs and deliver personalized service on the sales floor and at the cash wrap.
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with company policy.
• Receive, process and organize inbound shipments and inter-store transfers; report discrepancies and maintain a tidy, accessible stockroom.
• Manage stock levels, replenish the sales floor, and execute visual merchandising and promotional floor moves as directed.
• Suggest add-on products, promote gift cards, and capture client information when permitted to support CRM initiatives.
• Support loss prevention procedures and maintain store housekeeping standards to preserve the brand environment.
• Assist with social engagement and act as a local brand ambassador when required; partner closely with store management and selling teams during peak periods.

Qualifications

• Minimum of 1 year retail experience (cashiering, stock, or sales), preferably within a luxury or premium retail environment; a combination of education and experience will be considered.
• Current knowledge of fashion trends and local marketplace competitors.
• Proficiency with cash register systems, Mobile POS and basic computing (iPad/laptop/Internet); ability to use walkie talkie and read price/product release sheets.
• Excellent verbal communication and customer service skills.
• Strong attention to detail, organizational aptitude and ability to multitask in a high‑traffic environment.
• Ability to work a flexible schedule including nights, weekends, holidays and seasonal peaks.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), bend, climb and maneuver in sales floor and stockroom environments.

Skills

Experience

At least 1 year of retail experience is required, with preference given to candidates who have worked in luxury or premium retail environments and have performed cashier, stockroom and merchandising duties.

Education

High school diploma or equivalent preferred; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes creative expression, customer obsession and an inclusive workplace rooted in its New York heritage. As part of Tapestry, the brand values diversity, collaboration and continuous learning while encouraging employees to deliver distinctive client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.