Tapestry Sales Support Associate

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Location
North ConwayNew HampshireUSA
Employment
Part-Time
Seniority
Entry-Level
Compensation
$15–19.50/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 23, 2026

About Tapestry

Coach is a globally recognized American luxury house known for leather goods, accessories and ready-to-wear, operating as part of the Tapestry portfolio. The brand blends New York heritage with contemporary design and is positioned within a wider, multi-brand group committed to inclusion and innovation.

Coach in North Conway, New Hampshire seeks a part-time Sales Support Associate to operate POS, manage inventory, and deliver client service.

Role & Responsibilities

  • Deliver warm, professional client welcome and personalized service at the cash wrap and on the sales floor.
  • Operate POS accurately, maintain cash wrap organization and handle cash/media in strict compliance with company policy.
  • Receive, unpack, process and organize shipments and transfers; report inventory discrepancies and maintain a clean stockroom.
  • Manage stock levels, replenish the sales floor and perform visual merchandising updates to brand standards.
  • Suggest add-on products, promote gift cards and capture customer information where permitted to support CRM initiatives.
  • Support sales floor activity and partner with store leadership to respond to customer requests and peak‑period needs.
  • Maintain housekeeping standards and follow Loss Prevention policies and procedures.

Qualifications

  • Minimum of 1+ year of retail experience (cashier, stock, or sales); luxury retail experience preferred.
  • Current knowledge of fashion trends and competitor activity in the marketplace.
  • Proven ability to operate cash register systems and Mobile POS; comfortable using iPad/laptop and walkie talkie.
  • Strong attention to detail, organisational skills and ability to multitask in a high‑volume retail environment.
  • Excellent verbal communication and customer service skills; strong English proficiency.
  • Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
  • Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform physical tasks (climb, bend, kneel).

Skills

cash register systems POS Mobile POS iPad laptop walkie talkie Internet Visual merchandising Customer service Inventory receiving and stockroom management

Experience

At least one year of retail experience is required, with prior cashier and stockroom duties preferred; experience in a luxury retail environment is advantageous.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

This position is based in North Conway, New Hampshire, USA, within easy reach of Boston.

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends its New York design heritage with contemporary luxury, operating within the Tapestry family that emphasizes inclusion, creativity and professional growth. The workplace values direct feedback, customer focus and agility, encouraging employees to learn quickly and contribute to a collaborative retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Assistant», «Client Services Associate», «Cashier & Stock Associate», «Store Operations Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.