Tapestry Sales Support Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Tapestry
Coach is a global fashion house renowned for leather goods and accessories and is part of the Tapestry portfolio of lifestyle brands. The brand blends New York sensibility with contemporary design and operates internationally across retail, wholesale and digital channels. As a member of Tapestry, Coach benefits from shared resources and a portfolio approach to brand development, talent mobility and inclusion initiatives.
Coach — Sales Support Associate (part-time) in Norfolk, VA. Join Coach's Norfolk store to support POS, merchandising, stockroom and client service.
Role & Responsibilities
- Greet clients with warmth and professionalism, anticipate needs and provide personalized assistance at the sales floor and cash wrap.
- Operate POS systems and Mobile POS accurately; maintain cash wrap organization and handle cash/media in accordance with company policy.
- Process incoming shipments and transfers, reconcile discrepancies, maintain an orderly stockroom and replenish the sales floor.
- Support visual merchandising updates and execute floor replenishment to maintain brand presentation standards.
- Promote add-on products and gift cards, capture customer information where permitted, and support local brand/social engagement.
- Adhere to loss prevention procedures and maintain housekeeping standards across sales and stock areas.
- Assist the sales team with customer requests and collaborate with management to meet store performance objectives.
Qualifications
- Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment.
- Working knowledge of fashion trends and competitor activity in the local marketplace.
- Proficiency operating POS and Mobile POS devices, familiarity with cash register systems and basic computing (iPad/laptop/Internet).
- Strong attention to detail, organizational skills and the ability to multitask in a high-volume retail environment.
- Excellent verbal communication and customer service skills; strong English proficiency required.
- Ability to work a flexible schedule including nights, weekends, holidays and peak seasonal periods.
- Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel and maneuver in sales and stockroom areas.
Skills
Experience
At least one year of prior retail experience, with preference for candidates who have worked in luxury or premium retail settings and who have performed cashier, stockroom and customer-facing duties.
Education
High school diploma or equivalent; retail or hospitality vocational training is a plus.
Workplace
The successful candidate will be located in Norfolk, Virginia, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes creative, customer-focused retail environments grounded in inclusivity and personal development. As part of the Tapestry family, the brand promotes diversity, direct feedback and a fast-paced, results-oriented retail culture with opportunities for internal mobility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Cash Wrap Associate», «Client Services Associate», «Stockroom & POS Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.