Tapestry Sales Support Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for leather goods, accessories and ready-to-wear. As a member of the Tapestry portfolio, Coach combines contemporary design with craftsmanship, operating globally across wholesale, retail and digital channels while benefitting from the scale and resources of the Tapestry group.

Role & Responsibilities

• Greet and assist clients with warmth and professionalism, delivering a high-standard branded experience at the cash wrap and on the sales floor.
• Operate point-of-sale systems accurately; handle cash and payment media in full compliance with company policy.
• Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain stockroom standards.
• Replenish sales floor stock, execute visual merchandising updates and maintain presentation standards.
• Suggest add-on products and promote gift cards; capture customer information where permitted to support CRM initiatives.
• Support general sales-floor activities and respond to customer requests; collaborate with colleagues and management to meet store objectives.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales); prior luxury retail experience preferred.
• Proven knowledge of cash register/POS systems and basic computer competence (iPad, laptop, Mobile POS, internet).
• Strong attention to detail, organisational capability and ability to multitask in a high-volume environment.
• Excellent verbal communication and customer service skills; strong English proficiency required.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and manoeuvre the sales floor and stockroom.

Skills

Experience

At least one year of retail experience across cashier, stockroom or sales functions; experience in a luxury retail environment is preferred but not required. Combinations of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent; post-secondary coursework in retail, merchandising or hospitality is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasises craftsmanship, creativity and an inclusive, customer-centric culture within the broader Tapestry group. The workplace values direct feedback, collaboration and continuous learning, encouraging employees to be resourceful and results-oriented while supporting diversity and equity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.