Tapestry Sales Support Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for leather goods and ready-to-wear, operating as a principal brand within the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design under Creative Director Stuart Vevers, and a market-facing approach that blends product heritage with modern retail experiences.

Role & Responsibilities

• Greet and assist clients with warmth and professionalism; anticipate needs and deliver personalised service at the cash wrap and on the sales floor.
• Operate point-of-sale systems accurately, manage cash/media in accordance with company policy, and maintain an organised cash wrap.
• Receive, process, and organise incoming shipments and transfers; report inventory discrepancies and maintain a clean, efficient stockroom.
• Manage stock levels and replenish the sales floor; execute merchandising updates and maintain visual standards.
• Promote add-on products and gift cards, capture customer information where permitted, and support the store's local brand presence (including social media engagement where applicable).
• Support floor sales activities, respond confidently to customer requests, and collaborate closely with team members and management.
• Adhere to loss-prevention procedures and maintain housekeeping standards; perform physical tasks including regular lifting (25 lbs) and occasional heavier lifts (up to 50 lbs).
• Work a flexible schedule to meet business needs, including nights, weekends, peak seasons and public holidays.

Qualifications

• Minimum 1+ year of retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combinations of education and experience will be considered.
• Proven cash-handling and POS operation experience; familiarity with Mobile POS and tablet-based systems.
• Current knowledge of fashion trends and competitive marketplace activity.
• Strong attention to detail, organisational capability, and ability to multitask in a fast-paced retail environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Ability to lift and manoeuvre merchandise (regularly 25 lbs; occasionally up to 50 lbs).

Skills

Experience

At least one year of prior retail experience—cashier, stockroom, or sales—preferred, with luxury retail experience advantageous. Equivalent combinations of education and experience will be considered.

Education

High school diploma or equivalent; additional retail, customer service, or product training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach, as part of Tapestry, fosters an inclusive, optimistic workplace that values creativity, direct feedback, and customer-centric service. The environment prioritises learning on the fly, collaboration across teams, and development opportunities for employees at all levels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.