Tapestry Sales Support Associate III

About %s

Coach is a New York–born, design-led fashion house known for its leather goods and accessible-luxury apparel and accessories. The brand operates as part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity, and a commercial approach to brand building.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and provide personalized assistance at the cash wrap and on the sales floor.
• Operate POS and Mobile POS systems accurately; maintain cash wrap organization and handle cash/media in strict compliance with policy.
• Serve as a brand ambassador in-store and within the local market; support social media engagement as directed.
• Suggest add-on products, promote gift cards, and capture customer information where permitted to support revenue and CRM goals.
• Receive, process, and organize incoming shipments and transfers; report inventory discrepancies and maintain stockroom order.
• Manage stock levels and replenish the sales floor; execute visual merchandising updates to maintain brand presentation standards.
• Support sales floor activities, respond to customer requests, and collaborate with colleagues and management to resolve issues.
• Maintain housekeeping standards, adhere to Loss Prevention guidelines, and perform routine physical tasks (lifting, bending, stocking).

Qualifications

• Minimum of 1+ year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combination of education and experience considered.
• Current knowledge of fashion trends and competitive market dynamics.
• Proficiency with cash register systems and Mobile POS; comfortable using iPad, laptop, and internet-enabled devices.
• Strong attention to detail, organizational skills, and ability to multitask in a high-volume retail environment.
• Excellent verbal communication and customer-service skills; ability to build rapport with diverse clientele.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical stockroom/sales-floor tasks.

Skills

Experience

At least one year of prior retail experience is required, with preference given to candidates who have worked in luxury or premium retail environments. A combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive, and fast-paced retail culture grounded in craftsmanship and customer focus. As part of Tapestry, the workplace emphasizes diversity, equity, and development, encouraging candid feedback and continual learning.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.