Tapestry Sales Support Associate II

About Tapestry

Coach is a New York–born global fashion house known for its leather goods, accessories and ready-to-wear, and is part of the Tapestry portfolio of brands. As a member of Tapestry, Coach benefits from a multi-brand platform focused on design-led product, modern retail experiences and a stated commitment to inclusion and employee development.

Role & Responsibilities

• Greet customers with warmth and professionalism, anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
• Act as a brand ambassador in-store and within the local market; support store-level social media engagement when required.
• Operate POS systems accurately, manage cash/media in accordance with company policy and maintain an organized cash wrap.
• Promote add-on products and gift cards, capture customer information where permitted and support clienteling efforts.
• Receive, process and organize incoming shipments and inter-store transfers; report discrepancies and maintain stockroom standards.
• Monitor stock levels, replenish the sales floor and execute visual merchandising updates to brand standards.
• Support sales-floor activities and customer requests, collaborating with colleagues and management to meet service goals.
• Maintain housekeeping standards, follow Loss Prevention procedures and ensure a safe retail environment.
• Perform routine physical tasks including lifting up to 25 lbs regularly (occasionally up to 50 lbs), bending, climbing and stockroom maneuvering.

Qualifications

• Minimum 1 year of retail experience (cashiering, stocking or sales), preferably in a luxury or premium retail environment.
• Current awareness of fashion trends and competitive retail landscape.
• Proven ability to operate cash register systems and Mobile POS; comfortable using iPad or laptop for store operations.
• Strong attention to detail, organizational ability and aptitude for accurate transactional work.
• Excellent verbal communication and customer service skills; strong English proficiency.
• Capacity to multitask in a high‑volume, fast‑paced retail environment and to work a flexible schedule including nights, weekends and holidays.
• Ability to lift and move merchandise as required by store operations.

Skills

Experience

At least one year of retail experience, ideally including cashier and stockroom responsibilities; luxury retail background preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines a creative, design-led culture with the operational scale of the Tapestry portfolio, emphasizing inclusivity, collaboration and continuous learning. The brand values direct feedback, customer focus and a willingness to experiment and adapt in a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.