Tapestry Sales Support Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for leather goods and accessories. It operates as a principal brand within Tapestry, Inc., a global house of consumer fashion brands. Coach combines craft-driven product design with accessible, contemporary positioning and a strong retail footprint across outlet and full-price locations.

Role & Responsibilities

• Greet clients with warmth and professionalism, anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
• Operate point-of-sale (POS) systems accurately, manage cash/media in compliance with company policy and maintain an organized cash wrap.
• Receive, inspect, process and organize inbound shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization.
• Manage stock levels, replenish the sales floor, execute visual merchandising updates and maintain presentation standards.
• Suggest add-on products, promote gift cards and capture customer information where permitted to support sales and CRM activity.
• Support floor selling activities, respond to customer requests confidently and collaborate with store team and management as required.
• Adhere to Loss Prevention procedures and maintain housekeeping standards throughout the store.
• Support brand representation in the local market and assist with social media engagement as directed.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom, or sales), preferably within a luxury or premium retail environment.
• Familiarity with contemporary fashion trends and competitive marketplace.
• Proficiency with POS/cash register systems and basic digital tools (iPad, Mobile POS, laptop, internet).
• Strong attention to detail, organizational ability and capacity to multitask in a high-traffic retail environment.
• Excellent verbal communication and customer service skills; strong English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

At least 1 year of prior retail experience is required, with cashiering, stockroom and customer-facing duties preferred; experience in a luxury retail environment is highly desirable.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, craft-led culture anchored in contemporary New York style and inclusivity. As part of the Tapestry portfolio, the workplace emphasizes collaboration, direct feedback, employee development and a commitment to diversity and equity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.