Tapestry Sales Support Associate

About Tapestry

Coach is a global luxury fashion house founded in New York and is part of the Tapestry portfolio. The brand is known for its leather goods, accessible luxury aesthetic, and a creative direction that emphasizes craftsmanship and city-born design. As a member of Tapestry, Coach operates within a multi-brand group committed to inclusivity, talent development, and growth across global retail markets.

Role & Responsibilities

• Greet and assist clients with warmth and professionalism, anticipating needs and delivering a personalised customer experience.
• Operate point-of-sale accurately, maintain the cash wrap area, and handle cash and payment media in strict compliance with company policy.
• Process, receive and organise inbound shipments and transfers; report inventory discrepancies and maintain an orderly stockroom.
• Monitor and replenish sales floor stock, execute visual merchandising updates and ensure product presentation meets brand standards.
• Promote add-on items and gift cards; capture customer information where permitted to support clienteling and CRM initiatives.
• Support floor selling activities, respond to customer requests confidently, and collaborate with colleagues and management to meet store objectives.
• Maintain housekeeping standards on the sales floor and stockroom, and adhere to Loss Prevention procedures.
• Act as a brand ambassador in-store and within the local market, supporting social media engagement when required.

Qualifications

• Minimum of 1 year retail experience (cashier, stocking, or sales), preferably in a luxury retail environment; a combination of education and experience will be considered.
• Familiarity with current fashion trends and competitive retail marketplace.
• Proficiency with cash register systems and basic computer devices, including iPad, laptop, and Mobile POS.
• Strong attention to detail, organisation, and the ability to multitask in a fast-paced retail environment.
• Excellent verbal communication and customer service skills.
• Ability to work a flexible schedule including evenings, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally), bend, kneel and manoeuvre within the sales floor and stockroom.

Skills

Experience

At least 1 year of prior retail experience (cashier, stockroom, or sales), with preference for candidates who have worked in luxury or premium retail environments. A combination of relevant education and practical experience will be considered.

Education

High school diploma or equivalent; additional retail or customer service coursework preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family, combining a focus on craftsmanship with an inclusive, creative culture. The workplace emphasises customer-centric service, collaborative teamwork, and opportunities for learning and internal mobility across a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.