Tapestry Sales Support Associate

About Tapestry

Coach is a globally recognised New York–born fashion house specialising in leather goods, ready-to-wear and accessories. As a member of the Tapestry portfolio, the brand operates within a multi‑house luxury group committed to innovation, inclusivity and scaling global retail operations.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and deliver personalised assistance on the sales floor and at the cash wrap.
• Operate POS and Mobile POS systems accurately; manage cash/media and maintain an organised cash wrap in compliance with company policy.
• Receive, process and organise inbound shipments and transfers; report discrepancies and maintain stockroom cleanliness and organisation.
• Manage stock levels and replenish the sales floor; execute visual merchandising standards and routine presentation updates.
• Support active selling by suggesting add‑on products, promoting gift cards and capturing customer information where permitted.
• Assist on the sales floor during peak periods; respond to customer requests and partner with colleagues and management to resolve issues.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards across sales and back‑of‑house areas.
• Represent the brand in the local market and support store social media engagement when requested.

Qualifications

• Minimum one year of retail experience (cashier, stockroom or sales), preferably within a luxury or premium retail environment; a combination of education and experience will be considered.
• Familiarity with current fashion trends and competitive landscape.
• Proven cash handling and POS operation experience; knowledge of cash register systems.
• Basic computer literacy including use of iPad, laptop, Mobile POS and internet applications; ability to read price and product release sheets.
• Strong attention to detail, organisational skills and ability to multitask in a fast‑paced retail environment.
• Excellent verbal communication and customer service skills; strong English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; must be able to climb, bend and kneel as required.

Skills

Experience

At least 1 year of prior retail experience (cashiering, stockroom or sales); luxury retail background preferred.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York heritage with a modern, inclusive ethos and operates within the Tapestry family of brands. The workplace emphasises customer focus, creativity and continuous learning, with clear competency expectations for both individual contributors and people managers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.