Tapestry Sales Consultant

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Location
ZhongshanGuangdongChina
Employment
Full-Time
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About Tapestry

Coach is a global fashion house known for leather goods and elevated ready-to-wear, headquartered in New York and operating as part of the Tapestry portfolio. As a Maison within a global house of brands, Coach balances heritage craftsmanship with contemporary design and omnichannel retailing, offering international career paths across stores, merchandising and corporate functions.

Coach Sales Associate in Zhongshan, China — retail sales role at Zhongshan Haiya Outlet representing Coach brand.

Role & Responsibilities

  • Act as the front-line ambassador of the Coach brand, delivering the Coach Guide to Style and Service standards in every customer interaction.
  • Build and sustain lasting client relationships through personalised styling, product expertise and proactive follow-up.
  • Drive individual and store sales via cross-selling, upselling and bespoke recommendations to meet or exceed KPIs.
  • Utilise mobile POS, clienteling tools and social selling platforms — including short-form video and live-stream shopping — to capture client data and encourage repeat purchase.
  • Develop and execute personal sales plans and prospect for new customers through in-store and digital channels.
  • Manage multiple customers on the sales floor while maintaining high energy and professional presentation.
  • Complete daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
  • Support inventory cycles by receiving shipments, stocking shelves and managing product movement between sales floor and stockroom.
  • Maintain visual merchandising standards, keep the sales floor and back-of-house organised and adhere to asset protection procedures.
  • Collaborate with teammates across functional areas, participate in brand initiatives and training, and foster a trust-based team environment.

Qualifications

  • Minimum 1 year of sales experience; luxury retail experience strongly preferred.
  • Proven ability to operate POS systems and basic computer devices (iPad/laptop); familiarity with mobile POS and walkie‑talkie operation.
  • Strong English language proficiency.
  • Social-media savvy with experience in live-stream shopping, short-form video or video product demonstrations is preferred.
  • Comfort working a flexible retail schedule, including nights, weekends, peak season and public holidays.

Skills

mobile POS POS iPad laptop walkie-talkie clienteling tools social selling platforms short-form video live-stream shopping video demos

Experience

At least one year of customer-facing sales experience, ideally within luxury retail; demonstrable competency in clienteling, social selling and meeting individual sales targets.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

This position is based in Zhongshan, Guangdong, China, within easy reach of Guangzhou.

Culture

Coach combines heritage craftsmanship with contemporary creativity in a collaborative, inclusive workplace. As part of the Tapestry family, the brand emphasises diversity, continuous learning and omnichannel innovation, encouraging employees to develop multi‑disciplinary retail and digital skills.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Luxury Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.