Tapestry Sales Consultant

About Tapestry

Coach is a global fashion house rooted in New York City and known for luxury leather goods, accessories and ready-to-wear. The brand operates within the Tapestry portfolio, a multi-brand luxury group, and emphasizes accessible luxury, craftsmanship, and an inclusive, urban-inspired aesthetic. As an employer, Coach typically prioritizes customer-centric retail excellence, ongoing training, and diversity and inclusion initiatives under the broader Tapestry commitments.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized client service consistent with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Execute omni-channel sales activities including mobile POS transactions, online order pickups, cross-selling, upselling and tailored recommendations.
• Capture client data using clienteling tools and social selling platforms (including short-form video) to support acquisition and retention.
• Achieve individual and team KPIs by developing and executing personal sales plans.
• Perform daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising and maintaining a clean, organized sales floor and stockroom.
• Support inventory cycles: receiving shipments, stocking, and managing product movement; follow POS and asset protection procedures.
• Participate in brand initiatives, training programs and inclusion activities; foster a collaborative, trust-based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and work in a fast-paced retail environment.
• Proficiency operating POS systems and basic computer skills (iPad/laptop); comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency.
• Social-media savvy with experience in live-stream shopping or video demos and clienteling/data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Able to lift regularly up to 25 lbs and occasionally up to 50 lbs; capable of bending, kneeling and moving across the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail experience is strongly preferred. A combination of relevant education and professional experience will be considered.

Education

No specific degree required; combination of education and relevant retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York heritage with contemporary creativity and an inclusive, team-oriented workplace. Employees are expected to be client-focused, collaborative and adaptable, with opportunities for continuous learning supported by the wider Tapestry group's diversity and development initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.