Tapestry Sales Associate

About Tapestry

Coach is a global luxury fashion house based in New York and part of the Tapestry portfolio. Renowned for leather goods and ready-to-wear, Coach combines artisanal craft with contemporary design and positions itself as an inclusive, design-driven employer within a larger group committed to equity and innovation.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through product expertise, styling advice and proactive follow-up to drive repeat business.
• Meet and exceed individual and store sales KPIs through cross-selling, upselling and tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data, process transactions and grow omni-channel sales.
• Perform daily store operations: cash wrap, inventory receipt and processing, replenishment, visual merchandising, stockroom maintenance and online order fulfilment (pickups/returns/exchanges).
• Support inventory cycles and asset-protection procedures; maintain a clean, organized sales floor and stockroom.
• Contribute to a collaborative team environment, participate in brand initiatives and complete required training programs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail background strongly preferred.
• Proven experience operating POS and mobile POS systems; comfortable using iPad and laptop devices.
• Clienteling and data-acquisition skills; familiarity with social selling and live-stream/video demo formats preferred.
• Strong English communication skills.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and kneeling in a retail environment.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail or fashion experience and demonstrable omni-channel selling, clienteling or social commerce experience are preferred.

Education

High school diploma or equivalent required; retail, visual merchandising or fashion-related training is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creative design, craftsmanship and inclusivity rooted in its New York heritage. As part of Tapestry, the brand promotes diversity, employee development and collaborative, performance-oriented retail culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.