Tapestry Sales Associate
- Location
- WolfsburgLower SaxonyGermany
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 21, 2026
About Tapestry
Coach is a global fashion house known for leather goods and contemporary accessories, built on New York heritage and creative direction. The brand operates as part of the Tapestry portfolio, a global house of consumer-luxury brands, and emphasizes inclusive, design-led product and omnichannel retail experiences.
Coach in Wolfsburg, Germany seeks a part-time Sales Associate to deliver luxury retail service, drive omnichannel sales and build client relationships.
Role & Responsibilities
- Serve as the front-line ambassador for Coach, delivering personalized, elevated customer service in accordance with Coach’s Guide to Style and Service.
- Build and nurture long-term client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
- Meet and exceed individual and store sales KPIs through cross-selling, upselling and execution of personal sales plans.
- Operate mobile POS and clienteling tools; capture customer data via social selling and short-form video to support omnichannel sales.
- Manage daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and stock replenishment.
- Maintain visual merchandising standards, keep sales floor and stockroom organised, and adhere to asset protection and retail policies.
- Support team members across functional areas and contribute to a collaborative, performance-driven environment.
- Participate in brand initiatives, training programmes and inclusion activities; accept and act on feedback professionally.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred.
- Proven capability operating POS systems (mobile POS) and basic computer devices (iPad, laptop).
- Comfortable working in a fast-paced retail environment and flexible to work nights, weekends, peak seasons and public holidays.
- Strong English language proficiency.
- Ability to read price/release sheets and use walkie‑talkies; cash handling accuracy.
- Preferred: social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
Skills
Experience
At least 1 year of retail or sales experience; prior luxury retail experience is preferred and will be prioritized for client-facing roles.
Education
No specific degree required; a combination of formal education and relevant sales experience will be considered.
Workplace
The successful candidate will be located in Wolfsburg, Lower Saxony, Germany, with easy access to Hanover.
Benefits
Inclusive work environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils); employee discount; incentive programme.
Culture
Coach offers a design-driven, customer-focused retail culture within the broader Tapestry group that values inclusivity, creativity and career mobility. The workplace emphasises collaboration, continuous learning and empowerment to deliver distinctive client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Advisor», «Luxury Sales Specialist», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.