Tapestry Sales Associate

About Tapestry

Coach is a global luxury fashion house rooted in New York, renowned for its leather goods and accessible luxury accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, craftsmanship and inclusive brand experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases.
• Drive sales performance via cross-selling, upselling and individualized recommendations; develop and execute personal sales plans to meet or exceed KPIs.
• Operate mobile POS and clienteling tools; support omni-channel orders including online pickups, returns and exchanges.
• Leverage social selling and short-form video/live-stream formats to acquire customer data and extend brand reach.
• Perform daily store operations: cash wrap, inventory processing, replenishment, receiving shipments, visual merchandising and asset protection procedures.
• Maintain a high-energy selling floor, manage multiple customers simultaneously, and assist teammates across functional areas as required.
• Participate in brand initiatives, trainings and inclusion activities; adopt feedback and maintain a calm, professional demeanor.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Proficiency operating POS and mobile POS systems; competent with iPad/laptop devices and walkie-talkie communications.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physically able to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required, with preference for candidates who have worked in luxury retail and who demonstrate clienteling, social-selling or live-stream/video selling experience.

Education

High school diploma or equivalent; additional retail or fashion-related education advantageous. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and client-focused workplace rooted in New York heritage and modern craftsmanship. As part of the Tapestry family, the brand emphasizes optimism, collaboration and continuous learning while prioritizing diversity and equitable opportunities for employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.