Tapestry Sales Associate

About Tapestry

Coach is an internationally recognised New York fashion house specialising in leather goods, accessories and ready‑to‑wear. As a member of the Tapestry portfolio, Coach combines craft-led design with a contemporary, inclusive brand ethos and benefits from the scale and resources of a global house of brands.

Role & Responsibilities

• Act as the front‑line ambassador for the brand, delivering elevated, personalised service in accordance with Coach style and service standards.
• Develop lasting client relationships through personalised styling, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store sales KPIs through cross‑selling, upselling and execution of personal sales plans.
• Use mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and facilitate omni‑channel sales.
• Execute daily store operations: cash wrap, transactions (purchases, returns, exchanges, online pickups), inventory receiving and processing, replenishment and visual merchandising.
• Maintain an organised, well‑stocked sales floor and stockroom while complying with POS, asset protection and retail policies.
• Support inventory cycles and participate in brand initiatives, training and inclusion activities.
• Work collaboratively with teammates, assist in functional areas as needed, and contribute to a trust‑based, high‑energy sales environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proficiency with POS systems and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie‑talkie.
• Strong verbal English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre in a busy sales environment.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.

Skills

Experience

At least one year of retail sales experience is required; prior luxury or premium brand experience is preferred and will be considered alongside formal education.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, client‑centric culture anchored in inclusivity and collaboration. As part of Tapestry, the workplace emphasises professional development, diversity and a results‑driven team environment focused on premium service and product excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.