Tapestry Sales Associate

About Tapestry

Coach is an international leather‑goods and fashion house known for its handbags, accessories and ready‑to‑wear, rooted in modern American luxury. The brand operates within the Tapestry portfolio, a global house of brands that emphasizes craftsmanship, creative direction and inclusive consumer experiences. As an employer, Coach positions itself as design‑led and customer‑centric, investing in retail training and brand storytelling.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized customer service in accordance with brand standards.
• Build and sustain lasting client relationships through tailored styling, product expertise and proactive follow‑up to drive repeat purchases.
• Sell across channels by leveraging mobile POS, clienteling tools and social selling (including short‑form video) to capture data and convert sales.
• Meet or exceed individual and store KPIs through cross‑selling, upselling and execution of personal sales plans.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap procedures and follow asset protection policies.
• Support inventory cycles and stockroom activities: receive shipments, replenish floor stock and manage product movement.
• Maintain visual merchandising standards and keep the sales floor and stockroom clean, organized and well stocked.
• Collaborate with teammates, participate in brand initiatives and training, and contribute to a trust‑based team environment.
• Work a flexible schedule to meet business needs, including nights, weekends, peak seasons and public holidays.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Demonstrated proficiency with POS operation and basic computer devices (iPad, laptop) and walkie‑talkie communication.
• Strong English language proficiency required.
• Social‑media savvy with experience in live‑stream shopping or video demonstrations, clienteling and data acquisition preferred.
• Ability to work in a fast‑paced retail environment and adapt selling techniques to changing business needs.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), bend, kneel and maneuver throughout the sales floor and stockroom.
• A combination of education and experience will be considered.

Skills

Experience

At least one year of retail sales experience is required; prior exposure to luxury or designer retail environments is preferred and advantageous.

Education

High school diploma or equivalent preferred; post‑secondary study in fashion, retail or business is a plus. A combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach promotes a creative, customer‑focused and inclusive workplace rooted in the broader Tapestry commitment to diversity and equity. The environment rewards initiative, collaboration and continuous learning while holding teams to high standards of style, service and commercial performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.