Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods and elevated ready-to-wear, operating as part of the Tapestry portfolio. As a global brand within Tapestry, Coach emphasizes craftsmanship, design-led product development, and inclusive retail experiences while benefitting from the resources and cross-brand initiatives of a multi-brand luxury group.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver personalized styling and product expertise to build lasting client relationships and drive repeat business.
• Achieve individual and store sales goals through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interest into sales.
• Manage daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles including receiving shipments, stocking shelves and managing product flow between sales floor and stockroom.
• Maintain a polished, organized sales floor and stockroom; follow POS, retail policies and asset-protection procedures.
• Adapt selling techniques to a dynamic floor environment, handle multiple customers, and assist teammates across functional areas.
• Participate in brand initiatives, training programs and inclusion activities while welcoming feedback and maintaining a professional demeanor.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Demonstrable knowledge of fashion trends and competitor landscape; social media savvy with experience in live-stream shopping or video demos preferred.
• Proficiency with POS operation and basic computer use (iPad/laptop, Mobile POS); familiarity with walkie-talkie communication and reading price/release sheets.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

At least 1 year of sales experience; prior luxury retail experience is preferred and will be considered favorably.

Education

No specific degree required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends a creative New York heritage with inclusive, team-oriented retail culture. As part of Tapestry, the workplace emphasizes diversity, collaboration, continuous learning and customer-centric performance across stores and brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.