Tapestry Sales Associate

About Tapestry

Coach is a global luxury fashion house originating in New York, known for leather goods and accessible luxury product lines. The brand operates within the Tapestry portfolio, a group of global houses of brands, and emphasizes design-forward product, elevated retail experiences and inclusive workplace initiatives.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand by delivering elevated, personalized customer service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and ongoing follow-up to drive repeat business.
• Achieve individual and team sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Utilize mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and support omni-channel sales.
• Process transactions and customer requests efficiently (purchases, returns, exchanges, online order pickup) while adhering to POS and asset-protection procedures.
• Support daily store operations: receive and process inventory, replenish stock, maintain visual merchandising and keep sales floor and stockroom organized.
• Manage multiple customers on the sales floor with high energy and adapt selling techniques to store traffic and business needs.
• Participate in brand initiatives, trainings and inclusion activities; provide and accept feedback and demonstrate professional conduct at all times.

Qualifications

• Minimum 1 year of sales experience; luxury retail background preferred. Combination of education and experience will be considered.
• Proficiency with POS systems and mobile POS on tablet devices (iPad/laptop); comfortable using walkie-talkies and reading price/release sheets.
• Physically able to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and maneuver in sales floor and stockroom environments.
• Ability to work a flexible retail schedule, including nights, weekends, peak season and public holidays.
• Strong English language proficiency.
• Preferred: social media savvy with experience in live-stream shopping or video demos; clienteling and data-acquisition capabilities.

Skills

Experience

At least 1 year of sales experience is required; prior luxury or premium retail experience is preferred and will be valued for clienteling and styling responsibilities.

Education

High school diploma or equivalent; combination of education and work experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid maternity and paternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes inclusive, creative and client-centric workplace values consistent with the broader Tapestry commitment to equity and diversity. The retail environment prioritizes collaborative teamwork, continuous learning and high standards of customer service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.