Tapestry Sales Associate (Temporary, Part‑time)

About Tapestry

Coach is a New York–born luxury fashion house renowned for its leather goods and modern American aesthetic. As a member of the Tapestry portfolio, Coach operates globally across retail, wholesale and digital channels and emphasizes craft, design-led product and an inclusive workplace culture.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized customer service in line with Coach Guide to Style and Service standards.
• Build and sustain client relationships through product expertise, styling advice and proactive follow-up to drive repeat business and loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and facilitate omni‑channel transactions.
• Process transactions (purchases, returns, exchanges, online order pickups) accurately and efficiently while adhering to POS and asset‑protection procedures.
• Maintain visual merchandising standards, replenish stock, receive shipments and support inventory cycles to ensure a well‑presented sales floor.
• Manage multiple customers on the floor simultaneously, adapt selling techniques to traffic patterns and maintain high energy during peak periods.
• Support teammates across functional areas as needed and contribute to a collaborative, trust‑based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept and act on feedback to refine selling behaviours.

Qualifications

• Minimum of 1+ year(s) of sales experience; luxury retail experience strongly preferred.
• Proven proficiency with POS systems and basic computer devices (iPad/laptop); experience with mobile POS and clienteling tools preferred.
• Strong verbal English communication skills required.
• Social‑media savvy with experience or comfort in short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak retail season and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and manoeuvre in salesfloor and stockroom environments.

Skills

Experience

At least one year of retail sales experience is required; preference given to candidates with luxury or premium brand experience and a track record of meeting sales KPIs.

Education

High school diploma or equivalent required; post‑secondary coursework in fashion, merchandising or retail management is advantageous. A combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes inclusivity, creativity and a customer‑first mindset. The environment prioritizes development, collaboration and direct, actionable feedback to help employees grow and deliver high standards of service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.