Tapestry Sales Associate (Temporary)

About Tapestry

Coach is a global fashion house rooted in New York and known for craftsmanship in leather goods and ready-to-wear. The brand operates as part of Tapestry, Inc., a global house of consumer fashion brands, and emphasizes inclusive, creative, and customer-focused retail experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalized client experiences through styling, product knowledge, and fashion guidance.
• Drive sales performance through cross-selling, upselling, tailored recommendations and execution of personal sales plans.
• Utilize Mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and encourage repeat purchases.
• Source, develop and maintain customer relationships; follow up to close sales and build long-term loyalty.
• Execute daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Maintain visual merchandising standards and keep sales floor and stockroom organized and appropriately stocked.
• Support inventory cycles by receiving shipments, stocking shelves and managing product movement.
• Assist teammates across functional areas and foster a collaborative, trust-based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviors professionally.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and mobile devices (iPad/laptop) and comfort using Mobile POS and clienteling tools.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly up to 25 lb (occasionally up to 50 lb), climb, bend, kneel and maneuver in sales floor and stockroom environments.
• Strong English language proficiency.
• Social-media savvy; experience with live-stream shopping or video product demos and data acquisition preferred.

Skills

Experience

At least 1 year of retail sales experience is required; prior experience in luxury retail and omni-channel selling is preferred. Combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, city-rooted culture that emphasizes inclusivity, collaboration and continual learning. As part of the Tapestry group, the workplace prioritizes diversity, training and a customer-centric retail ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.