Tapestry Sales Associate (Temporary, 16 hrs/week)

About Tapestry

Coach is a global American fashion maison known for leather goods and accessible-luxury lifestyle collections. The brand is part of the Tapestry portfolio and combines artisanal craftsmanship with contemporary design, operating internationally through flagship stores, concessions and wholesale partners.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service to deliver elevated, personalised client experiences.
• Build and deepen client relationships through styling, product expertise and proactive clienteling to drive repeat business and lifetime value.
• Achieve individual and store sales targets through cross-selling, upselling and tailored product recommendations; develop and execute personal sales plans.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture client data, process transactions and promote omni-channel conversion.
• Manage daily store operations including cash wrap procedures, inventory receiving and processing, replenishment and basic visual merchandising.
• Maintain a high-energy sales floor: serve multiple customers, adapt selling techniques to traffic and business needs, and ensure stockroom and sales floor are clean and organised.
• Support inventory cycles and loss-prevention procedures; follow POS, pricing and asset-protection policies.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate professional composure at all times.
• Assist teammates across functional areas to support store performance and foster a collaborative environment.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred.
• Demonstrable product and fashion trend knowledge; awareness of competitor landscape.
• Comfortable operating POS systems and mobile devices (iPad/laptop) and using walkie-talkies; ability to read price/release sheets.
• Strong English language proficiency.
• Social-media savvy with experience in social selling, live-stream shopping or video demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.

Skills

Experience

At least one year of retail sales experience; luxury retail background and experience with omni-channel/clienteling practices or social selling is preferred.

Education

High school diploma or equivalent required; vocational training in retail, fashion or customer service desirable.

Workplace

Benefits

Inclusive working environment; internal mobility and career progression; 1 paid volunteering day per year; Ambassador learning & development programme; regular social events; employee resource groups and regional inclusion councils; employee discount; incentive programme.

Culture

Coach blends artisanal craftsmanship with modern, urban sensibility and operates within the Tapestry group’s values of inclusion and mobility. The work environment emphasises collaboration, continuous learning and customer-centric creativity, with formal programmes to develop talent and promote diversity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.