Tapestry Sales Associate

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and store-level KPIs
• Source new customers, maintain client relationships, and follow up to close sales
• Manage multiple customers simultaneously on the sales floor while maintaining elevated service standards
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain a clean, organized, and fully stocked sales floor and stockroom in compliance with retail policies and asset protection procedures
• Process transactions efficiently across purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist team members in functional areas as required to support store objectives
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Welcome feedback, adapt behaviors flexibly, and maintain a calm, professional demeanor in fast-paced conditions

Qualifications

• 1+ years of sales experience in luxury retail or equivalent
• Proficiency with POS systems, basic computer skills (iPad, laptop, Mobile POS), and familiarity with walkie-talkie operation
• Demonstrated knowledge of current fashion trends and competitive landscape
• Strong English language proficiency
• Ability to work in a fast-paced retail environment and manage multiple priorities
• Flexibility to work varying schedules including evenings, weekends, peak seasons, and public holidays

Skills

Experience

1+ years of sales experience, preferably in luxury retail; knowledge of fashion trends and competitor offerings; familiarity with POS operations and mobile retail technology

Education

No specific formal education requirement stated; combination of relevant work experience and education considered

Workplace

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.