Tapestry Sales Associate

About Tapestry

Coach is a global fashion house known for its crafted leather goods and accessible luxury aesthetic. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity, and omni‑channel retail innovation. As an employer, Coach focuses on developing retail talent and delivering elevated customer experiences across flagship, mall and digital channels.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering the Coach Guide to Style and Service standards at all customer touchpoints.
• Provide personalized styling and product expertise to build long-term client relationships and repeat business.
• Drive sales through consultative selling, cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and promote omni‑channel sales.
• Develop and execute personal sales plans; proactively source and follow up with new and existing customers to close sales.
• Maintain high energy on the sales floor while managing multiple customers and adapting selling techniques to business needs.
• Complete daily operational tasks including cash wrap transactions, inventory processing, replenishment and basic visual merchandising.
• Keep sales floor and stockroom organized and stocked; adhere to POS, retail policies and asset protection procedures.
• Process purchases, returns, exchanges and online order pickups efficiently and accurately.
• Support inventory cycles by receiving shipments, stocking shelves and managing product movement; assist teammates across functional areas as required.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and basic computer devices (iPad/laptop); experience with mobile POS and walkie‑talkie operation.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; frequent climbing, bending and kneeling on the sales floor and in the stockroom.
• Social media savvy and experience with short-form video, live‑stream shopping or video demos preferred; clienteling and data acquisition skills preferred.

Skills

Experience

At least 1 year of sales experience is required; prior experience in luxury or fashion retail and demonstrable omni‑channel selling or social‑commerce experience is preferred.

Education

High school diploma or equivalent; college coursework in fashion, merchandising or retail is a plus. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a creative, New York‑rooted design sensibility with an inclusive, team‑first retail culture fostered by the Tapestry group. The workplace emphasizes customer focus, direct feedback, continuous learning and collaboration across store teams and brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.