Tapestry Sales Associate
- Location
- South WharfVictoriaAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 22, 2026
About Tapestry
Coach is an American luxury fashion house known for its leather goods, handbags and accessories. Part of the Tapestry portfolio, Coach combines contemporary design with artisanal craftsmanship and maintains a global retail and wholesale presence. The brand emphasizes creativity, product quality and inclusive customer engagement across physical stores and digital channels.
Coach Sales Associate in South Wharf, Australia — front-line luxury retail role focused on omni-channel selling, clienteling and elevated service.
Role & Responsibilities
- Serve as the front-line ambassador for the Coach brand, consistently delivering elevated service aligned with the Coach Guide to Style and Service.
- Build and sustain client relationships through personalised styling, product expertise and proactive follow-up to drive repeat purchases.
- Meet and exceed individual and store sales KPIs through cross-selling, upselling and tailored recommendations.
- Utilise mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert sales.
- Execute daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining presentation standards.
- Process transactions accurately (purchases, returns, exchanges, online pickups) and support inventory cycles (receiving shipments, stocking, product movement).
- Maintain store and stockroom organisation, adhere to POS and asset protection procedures, and support teammates across functions.
- Participate in brand initiatives, training and inclusion activities; receive and act on feedback with a professional demeanour.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven ability to work in a fast-paced, target-driven retail environment and adapt selling techniques to varying customer needs.
- Experience operating POS systems; proficiency with iPad/laptop and mobile POS devices.
- Familiarity with clienteling, data acquisition and social selling techniques (live-stream shopping, short-form video) is preferred.
- Strong English language proficiency.
- Flexibility to work a varied schedule including nights, weekends, peak season and public holidays.
Skills
Experience
At least one year of direct sales experience, ideally within luxury or premium fashion retail. Demonstrated success meeting individual sales targets and experience with omni‑channel retail tools and clienteling preferred.
Education
High school diploma or equivalent; retail- or fashion-related certification or vocational training is advantageous.
Workplace
The role is situated in South Wharf, Victoria, Australia — conveniently close to Melbourne.
Culture
Coach fosters a collaborative, creative and inclusive workplace rooted in craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasises professional development, diversity and cross-channel innovation in retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.