Tapestry Sales Associate

About Tapestry

Coach is an American luxury fashion house known for its leather goods and accessible-luxury ready-to-wear. The brand operates globally and is part of the Tapestry portfolio, a multi-brand group that includes other heritage fashion maisons. As an employer, Coach positions itself as a creative, client-focused retailer with an emphasis on brand storytelling, product craftsmanship, and cross‑channel customer engagement.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with brand style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases.
• Execute omni-channel selling using mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert sales.
• Meet or exceed individual and store KPIs by developing personal sales plans and applying cross-sell and upsell techniques.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage inventory reception and replenishment, and support visual merchandising.
• Maintain a well-presented sales floor and stockroom and follow POS, cash-handling and asset-protection procedures.
• Support team performance by assisting colleagues across functional areas and fostering a collaborative, trust-based environment.
• Participate in brand training, inclusion initiatives and company-led programs; adopt feedback and sustain a professional demeanor.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven ability to achieve sales targets and work in a fast-paced, customer-facing environment.
• Familiarity with POS operation and basic IT (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience or interest in short-form video, live‑stream shopping or video demos (preferred).

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury or premium-brand retail, clienteling and omni-channel selling is highly desirable. Experience with social commerce or live-stream demonstrations is a plus.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year; Ambassador learning & development programme; regular social events; Equity, Inclusion & Diversity initiatives including employee resource groups; attractive employee discount; incentive programme.

Culture

Coach fosters an inclusive, creative and energetic retail environment rooted in craftsmanship and approachable luxury. As part of Tapestry, the brand emphasizes diversity, internal mobility and professional development while encouraging bold creativity and customer-focused collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.