Tapestry Sales Associate

About Tapestry

Coach is a global fashion house known for its leather goods and accessible luxury, operating as part of the Tapestry portfolio. Rooted in New York and recognized for contemporary design and craftsmanship, Coach combines creative storytelling with omni‑channel retailing and a commitment to inclusion, development, and operational excellence across its global store network.

Role & Responsibilities

• Act as the brand ambassador on the sales floor, delivering Coach Guide to Style and Service standards and an elevated, personalized client experience.
• Develop and maintain lasting client relationships through styling advice, product expertise, and proactive follow-up to drive repeat business.
• Meet and exceed individual and team KPIs by executing personal sales plans, cross-selling and upselling, and tailoring recommendations.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and convert engagements into sales.
• Support daily store operations including cash wrap, inventory receiving and processing, replenishment, and visual merchandising.
• Process purchases, returns, exchanges and online order pickups accurately and efficiently while following POS and asset protection procedures.
• Maintain a tidy, well‑stocked sales floor and organized stockroom; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept and act on feedback while modelling professional behavior.

Qualifications

• Minimum 1 year of sales experience (luxury retail preferred); combination of education and experience will be considered.
• Experience operating POS systems and mobile POS on devices such as iPad; basic computer literacy required.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally; capable of climbing, bending, kneeling and maneuvering within the store environment.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience; luxury retail background and familiarity with omni‑channel selling, social media or live‑stream shopping are preferred.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and fosters an inclusive, creative and fast‑paced retail culture that values direct feedback, collaboration and continuous learning. Employees are expected to be customer‑focused, resourceful and adaptable while contributing to a diverse and performance‑oriented environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.