Tapestry Sales Associate

About Tapestry

Coach is a global fashion house rooted in New York and known for contemporary leather goods and accessories. The brand is part of the Tapestry portfolio, a global house of luxury lifestyle labels, and emphasizes design-led product, craftsmanship and inclusive brand storytelling.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized luxury service in accordance with brand standards.
• Build and nurture client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and execution of personal sales plans.
• Operate mobile POS and clienteling tools; capture customer data and leverage social selling (including short-form video) to convert and retain clients.
• Perform daily store operations: cash wrap, inventory receipt and processing, replenishment, visual merchandising and transaction processing (purchases, returns, online pickups).
• Maintain presentation and organization of sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Support inventory cycles, assist teammates across functional areas and participate in brand initiatives and in-store training.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet or exceed sales KPIs and execute personal sales plans.
• Proficiency with POS systems and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie‑talkies.
• Strong English oral communication skills.
• Capable of working a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury-retail exposure, social‑media selling or live‑stream/video demo experience is preferred. Demonstrated track record of client acquisition and meeting sales targets is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes inclusive, design-driven culture within the larger Tapestry family, valuing creativity, customer focus and candid feedback. The workplace prioritizes professional development, cross-functional collaboration and a performance-driven mindset balanced with strong diversity and inclusion commitments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.