Tapestry Sales Associate

About Tapestry

Coach is a global fashion house renowned for its leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand blends New York heritage with modern, design-led product and positions creativity, inclusivity, and customer intimacy at the core of its retail experience.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service in alignment with Coach style and service standards.
• Build and maintain lasting client relationships through styling, product expertise and bespoke recommendations to drive loyalty and repeat business.
• Drive sales performance through cross-selling, upselling and executing personal sales plans to meet individual and store KPIs.
• Leverage omni‑channel tools (mobile POS, clienteling platforms, social selling and short-form video) to capture customer data and convert sales.
• Execute daily store operations: process transactions (sales, returns, exchanges, online pickups), manage cash wrap, and support inventory receiving and replenishment.
• Maintain visual merchandising standards and ensure sales floor and stockroom are organized, clean and fully stocked; follow asset protection and POS procedures.
• Support teammates across functional areas, participate in brand initiatives and training, and foster a collaborative, trust-based team environment.
• Adapt quickly to changing business needs while sustaining a calm, professional demeanor during peak traffic and promotional periods.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to operate POS systems and mobile POS on devices such as iPad or laptop; basic computer proficiency required.
• Strong English proficiency.
• Demonstrable clienteling and data-acquisition skills; social‑media savvy with experience in short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Capable of regularly lifting 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver in sales floor and stockroom environments.

Skills

Experience

Minimum of one year of sales experience; prior luxury or fashion retail experience is preferred. Demonstrated track record of meeting sales targets and executing clienteling strategies is advantageous.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach, as part of the Tapestry family of brands, emphasizes creativity, inclusivity and a collaborative retail culture. The organisation values direct feedback, customer focus, and continuous learning, offering employees opportunities to grow within a design-forward, team-oriented environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.