Tapestry Sales Associate

About Tapestry

Coach is a globally recognised New York fashion house known for its leather goods and contemporary accessories. As a member of the Tapestry portfolio, Coach operates within a family of global lifestyle brands and emphasizes craftsmanship, modern design, and inclusive brand values across its retail network.

Role & Responsibilities

• Represent Coach on the sales floor as a brand ambassador and adhere to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalised styling, product expertise and tailored fashion advice.
• Drive revenue by cross-selling, upselling and presenting curated recommendations aligned to clients’ needs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and drive repeat purchases.
• Develop and execute individual sales plans and consistently meet or exceed personal and team KPIs.
• Source new customers, conduct follow-up to close sales and maintain an active client book.
• Manage multiple customers with high energy on the floor and adapt selling techniques to changing business needs.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Maintain a clean, organised and well-stocked sales floor and stockroom; follow POS procedures and asset protection policies.
• Process transactions efficiently (purchases, returns, exchanges and online order pickups) and support inventory cycles (receiving, stocking, product movement).
• Support teammates across functional areas, participate in brand initiatives and training, and foster a collaborative, trust-based environment.
• Accept feedback, adapt behaviours and maintain a calm, professional demeanour; routinely handle physical tasks including regular lifting (25 lbs) and occasional heavier loads (up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and mobile POS; basic computer proficiency with iPad/laptop.
• Proficiency in English (strong verbal communication) required.
• Familiarity with clienteling, data acquisition and social commerce techniques (live-stream shopping/video demos) preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Comfort working in a fast-paced retail environment, with the physical capability to lift, climb, bend and kneel as required.

Skills

Experience

At least one year of direct sales experience is required, with a preference for candidates who have worked in luxury retail. Demonstrable experience in omni-channel selling, clienteling and using mobile POS systems is highly valued.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the inclusive, creative culture of Tapestry, balancing New York heritage with contemporary design. The retail environment values collaboration, customer focus and continuous learning, with programmes to support development and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.