Tapestry Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house known for its leather goods and accessible-luxury accessories. The brand is part of the Tapestry portfolio, a global house of fashion labels that emphasizes creativity, inclusivity and omni-channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalised client experiences through styling advice, product expertise and relationship building.
• Drive individual and store sales through cross-selling, upselling, tailored recommendations and execution of personal sales plans.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and encourage repeat purchases.
• Source new customers and maintain systematic follow-up to convert prospects and close sales.
• Perform daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment, and visual merchandising.
• Maintain sales floor and stockroom organisation and asset protection procedures, and support inventory cycles and product movement.
• Adapt to peak business needs and manage multiple customers while sustaining high energy and service standards.
• Support and collaborate with teammates across functional areas and participate in brand initiatives, training and inclusion activities.
• Uphold professional conduct, accept feedback, and contribute to a trust-based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet or exceed individual sales KPIs and contribute to team targets.
• Familiarity with POS systems and mobile POS; competency using iPad/laptop and walkie-talkies; ability to read price/release sheets.
• Strong English language proficiency.
• Comfortable with social media selling, live-stream shopping or video demos and clienteling/data acquisition (preferred).
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (occasionally up to 50 lbs) and perform physical tasks required on the sales floor and in the stockroom.

Skills

Experience

At least one year of direct sales experience is required; prior luxury retail experience, demonstrated clienteling and omni-channel selling (including social or video commerce) are strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York creative energy with an inclusive, team-focused workplace. As part of the Tapestry family, the brand emphasises diversity, continuous learning and a customer-centric approach across its global retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.