Tapestry Sales Associate

About Tapestry

Coach is a global American fashion house renowned for its leather goods and contemporary accessories. The brand operates as part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusive culture and omnichannel retail innovation. As an employer, Coach foregrounds craftsmanship, customer-centric retailing and opportunities for development across store and corporate functions.

Role & Responsibilities

• Act as the primary brand ambassador on the sales floor, consistently applying the Coach Guide to Style and Service.
• Deliver elevated, personalized client experiences through styling advice, product expertise and follow-up to nurture repeat business.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans aligned with KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture client data and drive omnichannel conversions.
• Manage daily store operations: process transactions, handle returns/exchanges, complete inventory and replenishment tasks, and maintain visual merchandising standards.
• Maintain an organized, well-stocked sales floor and stockroom while following POS, asset protection and retail policy procedures.
• Support inventory cycles by receiving shipments, stocking product and assisting with inventory counts.
• Collaborate with teammates across functional areas, foster a trust-based environment and participate in brand training and inclusion initiatives.

Qualifications

• Minimum 1 year of sales experience; luxury retail background strongly preferred.
• Proven proficiency with POS operation and basic computer tools (iPad, laptop) and familiarity with mobile POS and clienteling platforms.
• Ability to work a flexible schedule including nights, weekends, peak season and holidays.
• Physical ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and maneuver throughout the sales floor and stockroom.
• Strong verbal English communication skills and comfort using social selling and short-form video for client engagement.

Skills

Experience

At least 1 year of sales experience; prior experience in luxury or premium retail, clienteling and omnichannel selling is preferred.

Education

High school diploma or equivalent required; coursework or training in fashion, retail or business is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York heritage with a contemporary, inclusive culture driven by creativity and client focus. As part of Tapestry, the brand emphasizes collaboration, diversity and ongoing development programs across retail and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.