Tapestry Sales Associate

About Tapestry

Coach is a global leather‑goods and fashion house within the Tapestry portfolio. The brand is recognized for crafted handbags, accessories and ready‑to‑wear that blend metropolitan sensibility with approachable luxury. As part of Tapestry, Coach operates within a multi‑brand group focused on innovation, inclusion and expanding omni‑channel retail experiences.

Role & Responsibilities

• Act as the front‑line ambassador for the Coach brand, delivering elevated, personalized service aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store KPIs by cross‑selling, upselling and executing personal sales plans.
• Use mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture customer data and convert sales.
• Perform daily operational tasks including cash wrap, inventory receiving and processing, replenishment and basic visual merchandising.
• Maintain sales floor and stockroom standards, follow POS and asset protection procedures, and process transactions (purchases, returns, exchanges, online pickups).
• Support inventory cycles and product movement; assist teammates across functional areas and foster a collaborative, trust‑based environment.
• Participate in brand initiatives, training and inclusion activities; accept feedback and adapt behavior while maintaining a calm, professional demeanor.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency operating POS systems and mobile devices (iPad/laptop); comfortable using walkie‑talkies and reading price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and maneuver the sales floor and stockroom.

Skills

Experience

At least one year of retail or sales experience is required; prior luxury retail experience and familiarity with omni‑channel selling, clienteling and social/live video commerce are strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates an inclusive, metropolitan creative culture rooted in craftsmanship and customer focus. As part of Tapestry, the workplace emphasizes collaboration, continuous learning and diversity while encouraging employees to be candid, creative and results‑driven.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.