Tapestry Sales Associate

About Tapestry

Coach is a global fashion house rooted in New York and known for modern American luxury accessories and leather goods. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omni‑channel retail innovation. As an employer, Coach positions itself as design‑led, client‑focused and committed to diversity, equity and development across its retail network.

Role & Responsibilities

• Represent the Coach brand on the sales floor and deliver an elevated, personalized luxury shopping experience in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling techniques (including short‑form video) to capture client data and convert opportunities across channels.
• Process transactions accurately (sales, returns, exchanges, online order pickup) and perform daily operational tasks including cash wrap, inventory receipt, replenishment and visual merchandising.
• Maintain a clean, organized and well‑stocked sales floor and stockroom, following POS, asset protection and retail policies.
• Support inventory cycles and participate in store initiatives, training and inclusion activities; assist teammates in other functional areas as required.

Qualifications

• Minimum 1+ year of sales experience; retail background required and luxury retail experience strongly preferred.
• Proficiency operating POS systems and mobile POS on devices such as iPad or laptop; ability to read price/release sheets.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physically able to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and maneuver throughout the sales floor and stockroom.
• Preferred: social media savvy with experience in short‑form video, live‑stream shopping or video demos; demonstrated clienteling and data acquisition skills.

Skills

Experience

Minimum of one year in sales; prior luxury or fashion retail experience preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates with a design‑driven, New York‑centered sensibility and is part of the Tapestry group, which prioritizes inclusivity, creativity and employee development. The retail culture emphasizes client focus, collaboration, continuous learning and an entrepreneurial approach to omni‑channel selling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.