Tapestry Sales Associate

About Tapestry

The role sits within the Coach brand, part of Tapestry, a global house of brands that includes Coach and Kate Spade New York. The organisation is recognised for leather craftsmanship, accessible luxury product lines and an entrepreneurial approach to brand-building. As an employer it emphasises inclusivity, development, and omni‑channel retail innovation across a global store footprint.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver elevated, personalised client experiences through styling, product expertise and tailored recommendations to build lasting relationships and repeat business.
• Drive sales performance by executing cross-selling and upselling techniques and meeting individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interactions into sales.
• Develop and follow a personal sales plan, proactively sourcing and following up with new customers to close sales.
• Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to shifting business needs.
• Perform daily store operations: cash wrap, process transactions (purchases, returns, exchanges, online pickups), inventory processing, replenishment and basic visual merchandising.
• Support inventory cycles including receiving shipments, stocking and product movement while following POS and asset protection procedures.
• Keep sales floor and stockroom organised and compliant with retail policies, and assist teammates across functional areas as required.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and maintain a calm, professional demeanour.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven competency operating POS systems and basic computer proficiency (iPad/laptop, mobile POS).
• Familiarity with clienteling and data-acquisition techniques; social-media savvy and experience with live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency. A combination of education and experience will be considered.

Skills

Experience

At least one year of direct sales experience; prior luxury or premium retail experience is preferred. Demonstrated success meeting individual sales targets, using POS and clienteling tools, and engaging customers through social and digital channels is advantageous.

Education

High school diploma or equivalent; post-secondary retail, fashion or customer-service training preferred. A combination of relevant education and practical experience will be considered.

Workplace

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Tapestry brands cultivate a creative, inclusive workplace where individuality is encouraged and diverse perspectives are valued. The organisation emphasises professional development, collaboration across functions and an entrepreneurial mindset to drive omni‑channel retail innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.